Incompetence is a major pet peeve of mine. I particularly don’t like being told by some phone person that they can’t help me. This morning I lost an hour on the phone with UPS/Amazon. I found this surprising since I generally like both companies and have never had problems with them before.

We live in the middle of nowhere (an hour from the nearest UPS location) so when my address came up as a PO box on my Amazon package, UPS held it in Taos (an hour away) and contacted Amazon to get a corrected address. Amazon emailed me and asked me to call UPS to give them the correct address. I called UPS and tried to give them the address (which I’ve done many times before with no issues) and they told me Amazon would have to change the address. I logged onto Amazon and updated my address book hoping that they would update UPS. No luck. Amazon emailed me again this morning asking me to call UPS. I call UPS and explain the whole drawn out situation and ask if they can fix it since Amazon has been bugging me about it. They say no. I ask if they have the phone number of the local UPS pickup place and they say no, that they can only send messages through their program. Ok, I say, can you send them a message? Because if this box gets on our delivery guy’s truck, he’ll know where to bring it. *Hint, hint UPS: You need more dudes like our delivery guy and should give him a giant bonus* I can’t do that, you’ll have to contact Amazon. I ask if there’s somewhere I can leave some feedback or if they have a comments department and he tells me I can’t file a complaint. WTF? Since when do companies not value feedback? I have some ideas to improve efficiency. But whatever, called Amazon and they put me on hold and called UPS. Quite awhile later, Amazon comes back and says that they can’t change the address because I’d told UPS that I’d just come and pick up my package. Amazon fixed it before I could get mad though and sent me a replacement package overnight free. What a clusterf*ck.

~ by accordingtoleanne on June 25, 2013.

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